This post is titled:

Sliding Downhill

So three years ago, I complained that IKEA only had one human cashier to encourage customers to check out their own purchases. The other day, I visited the local IKEA, selected some items, and when I arrived at the registers I found they now have zero cashiers working in the morning. There was one person working the front end, but that person was unwilling to ring up my purchases. There wasn't even anybody working the service desk so I could register a complaint. I walked out without the items I'd selected.

We have 9% unemployment in this country, and a highly profitable retail operation can't afford to hire cashiers? It's shameful. I'm disgusted.

2011.03.24 at 12:00pm EST

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